工作地点：

江苏省-常州市

工作职责：

岗位描述/职责
ENGEL 与 SAP（RISE / SAP Enterprise Cloud Services）之间的中央沟通与协调接口
• 协调并推动变更请求和任务在 SAP 与内部团队之间的流转
• 监控 SAP 的 SLA 合规情况；在缺少标准 SLA 的情况下，定义自有衡量指标（可用性、响应时间）
• 统筹工单并定期进行质量审查（重新开启率、根本原因跟进）
• 管理与 SAP 及内部的升级处理 • 协调并沟通维护时段

Job Description/Responsibility
Central communication and steering interface between ENGEL and SAP (RISE / SAP Enterprise Cloud Services)
• Steering of change requests and tasks towards SAP and internal teams
• Monitoring SAP's SLA compliance; defining own measurement points (availability, response times)
where standard SLAs are missing
• Ticket steering and regular quality reviews (reopen rates, root-cause follow-up)
• Escalation management towards SAP and internally
• Coordination and communication of maintenance windows.

任职资格：

任职要求
• 数年 SAP Basis 工作经验，具备扎实的技术知识
• 了解 ITIL / IT 服务管理
• 具备项目管理能力
• 沟通能力强，能够进行任务分配并确定优先级
• 有 RISE with SAP 或云运营模式相关经验者优先
• 良好的英语沟通能力

Requirements
• Several years of experience in SAP Basis with solid technical knowledge
• ITIL / IT service management know-how
• Project management skills
• Strong communication skills; able to delegate and prioritize
• Experience with RISE with SAP or cloud operating models is an advantage
• Good communication skill in English